Transparency
Transparency
This section contains the various information documents required by the regulations on Banking Transparency and by other regulations of interest to clients and the Bank, which are available online, in print or other hard-copy supports at the Bank’s branches:
OPA Poligrafica San Faustino S.p.A.
- Offer Document
- Membership Forms
- Articles of Incorporation and Statute
- Financial statements of the Issuer
Client notifications
- Usury rates
- Detection of the Euribor rate on a 365 basis
- New European rules for the definition of Default
To find out more
- Portability for consumer accounts
- The new rules on anatocism and interest calculation
- L’Indicatore dei Costi Complessivi
- What the Interbank Deposit Protection Fund (FITD) does
Guide
- The Current Account in simple words
- Buy a house. The mortgage loan in simple words
- The Central Credit Register in simple words
- Consumer credit in simple terms
- Payments in electronic commerce in simple words
- The Financial Banking Arbitrator (ABF) in simple terms
- The Arbitrator for Financial Disputes (ACF)
- Rules of procedure for mediation
- Brexit – ABI guidelines
- European Commission leaflet – Your rights when making a payment in Europe
Standard form for information to be provided to Depositors
Information sheets and documents
- Current Account offered to Consumers
- Payment services and instruments connected to the Current Account offered to Consumers
- Information Document on Current Account Fees offered to Consumers (FID)
- Current Account offered to non-Consumers
- Credit opening in current account
- Deposit of securities for custody and administration
- Ordinary Escrow Deposit
- Bonded Deposit with the right to release
- General information on Real Estate Credit offered to Consumers – Mortgage Loan
- Informazioni Generali sul Credito Immobiliare offerto a Consumatori – Mutuo bullet Ipotecario
- Mortgage loan offered to non-consumers
- Unsecured loan
- Signature credit
- General information on Real Estate Credit offered to Consumers – Opening of mortgage credit in Current Account
- Opening of mortgage credit in current account offered to non-consumers
- Internet Banking
- Post office box
- Gage
- Fideiussione omnibus
- Sent to sell
Tinaba Information Sheets
To consult the various information documents required by the regulations on Banking Transparency and other regulations of interest to clients and the Bank in relation to the products provided through the Bank’s digital channel using the Tinaba platform, please go to the following link:
Information Sheets on third-party products distributed by the Bank
- Nexi Black Credit Cards
- Nexi Individual Credit Cards – Prestige and Excellence
- Nexi Corporate Credit Cards – Gold
Claims
- How to file a complaint with the Bank
- Report on complaint management activity for the year 2022
- Notice – Launch of the Financial Banking Arbitrator Portal
- Guide to using the Portal of the Financial Banking Arbitrator
- Notice – Extension of the transitional period for paper submission of appeals
Legality Rating indicator
For further information
www.conciliatorebancario.it
www.arbitrobancariofinanziario.it
www.acf.consob.it
